Ordering method

The Buyer has the right to unilaterally terminate the contract concluded outside the business premises or concluded at a distance within 14 days without giving reasons.

The period in question begins to run from the day on which the Buyer or a third party designated by the Buyer, who is not the carrier, has been given possession of the goods that are the subject of the contract.

If the Buyer has ordered several items of goods in one order that need to be delivered separately, or if the goods are delivered in several items or in several shipments, the period begins to run from the day on which the last item or shipment of goods has been given possession of the Buyer or a third party designated by the Buyer, who is not the carrier.

If the Merchant does not notify the Buyer of the right to unilaterally terminate the contract, this right shall expire within 12 months of the expiration of the termination period (the 12-month period shall begin to run after the expiration of the 14-day period provided for regular termination in the event of proper notification). If the notice of the right to unilaterally terminate is delivered within 12 months, the right to unilaterally terminate shall expire upon the expiration of the 14-day period from the date on which the Buyer receives this notice.

In order to exercise the right to unilaterally terminate the contract, the Buyer must notify the Merchant before the expiration of the period by an unambiguous statement sent by e-mail to info@sonora.hr or to the following address: Sonora d.o.o. Dalmatinskih brigada 2, 51211 Matulji. It is necessary to state your name and surname, address, e-mail address, telephone number and subsequently the account number (IBAN) to which we will return the funds, if the order was paid for by transaction payment to the company’s account or by cash on delivery.

We will send you confirmation of receipt of the notice of unilateral termination of the contract, without delay, by e-mail.

The Buyer is obliged to return the goods without delay, and at the latest within 14 days from the day on which he informed the Trader of his decision to terminate the contract.

The Trader is obliged to return to the Buyer the amount of the paid funds, reduced by the amount of the delivered goods, within fourteen (14) days of receipt of the written notice of termination of the contract, after the Trader has checked and accepted the returned goods, which must be in their original condition.

The Trader is not obliged to refund the payment before the goods delivered to the Buyer are returned.

The Trader is not obliged to refund the amount of the paid delivery.

The Trader is obliged to refund the payment using the same means of payment that the Buyer used for payment, unless the Buyer expressly agrees to another means of payment, and provided that the Buyer is not obliged to pay any additional costs for such return.

The goods must be returned in their original condition, must not have been worn or used and must be returned with all original labels and receipt.

The buyer is, in accordance with Article 77, paragraph 5 of the Consumer Protection Act, responsible for any decrease in the value of the purchased product resulting from the handling of the purchased product, except for that which was necessary to determine the nature, characteristics and functionality of the goods.